Priority Mailing Systems

Q. What’s the phone number for TMS customer Service?
A. 1-800-248-8013 and you must have a TMS account # and Mailer Agreement #. Or you can go on line: www.haslerinc.com

Q. Where do I send my check for postage?
A. CMRS – TMS
P.O. Box 894757
Los Angeles, CA 90189

Overnight Address: Attn: Team One – TMS
Citibank Lockbox # 0217
New Castle, DE 19720

Q. How do I add money to my postage machine?
A. For models: 64280 & 4280
Must plug in phone line to meter head,
Press "Post TMS" key, until you see Automatic TMS,
Press E. Enter amount of postage you want to download, press E.
Just follow instructions on meter screen. Or refer to operating guide.

For models: 1441, 16413, 1446 and 17563.
Make sure modem is connected to meter head, and there is power going in the modem.
Press "Post TMS"key, until you see Automatic TMS, Press E.
Enter amount of postage you want to download, press E.
Just follow instructions on meter screen. Or refer to operating guide.

Q. Why does my billing (rental) change?
A. The pricing protection may have expired when the postage meter is not bundled in a MailingSystemsPA lease. If you have any questions with regards to your METER billing, feel free to contact Hasler Customer Service directly at 1-800-237-9154.

Q. What time period does my invoice cover?
A. This is printed on the invoice. If you cannot find it, contact Hasler Customer Service at 1-800-237-9154.

Q. Can I have a copy of my contract?
A. Only if you have a lease agreement.

Q. What is this invoice for?
A. For the rental or leasing of the postage meter, maintenance, rate change protection, supplies, service, etc.

Q. Can we pay our invoice with a credit card?
A. Yes

Q. How do I get my equipment picked up?
A. Contact us at 1-800-388-7016 and we will assist you.

Q. How do I order different or additional equipment?
A. Contact us at 1-800-388-7016 or complete our request info page and your assigned Territory Sales Manager will assist you.

Q. What would it cost me to purchase my equipment?
A. Contact us at 1-800-388-7016 or complete our request info page and your assigned Territory Sales Manager will assist you.

Q. Where can I find my Equipment I.D. number?
A. Your UNIQUE customer / equipment ID number will be located right on your equipment. It also contains the needed phone numbers to contact our office.

Q. Where can I find the model number and serial number of my postage meter or mailing machine?
A. The model number can usually be found on the front of the machine. The serial number is usually located on the back cover. The easiest way to determine your postage meter serial number is to run a zero value tape. The serial number is printed below the meter imprint.

Q. If Hasler has been around for approximately 70 years why is Pitney Bowes the only known industry name?
A. Hasler is the world s largest manufacturer and distributor of mailing equipment. Hasler was first established in Europe more than 70 years ago. It was not until 1992 that Hasler became firmly entrenched in the U.S. market place. This is why the Hasler name may not be as all well known in the United States as Pitney Bowes.

Q. Why am I getting an invoice for a meter rental when I purchased the equipment?
A. The mailing machine you have is either purchased or leased. The postage meter, however, cannot be purchased, only rented, as it is a postage-dispensing device under the control of the United States Postal Service.

Q. How do I go about obtaining an operator manual for my equipment?
A. Contact us at 1-888-588-8145 and our Customer Service Operators will assist you.

Q. Why am I getting letters from the Post Office requesting that I bring my postage meter in for inspection?
A. Once a year your meter must be presented to the local Post Office for inspection.

If you do not add postage to your meter at least every 90 days, U.S Postal regulations require that you complete a P-20 Postal Inspection Clearing Transaction. After a period of 90 days without a reset, the meter will display a warning message indicating that the P-20 Meter Inspection is required. If the meter is not reset within this time frame a lockout message is displayed rendering the meter inoperable until the P-20 Meter inspection is completed.

Q. How do I go about getting a service manual for my equipment?
A. Due to the complexity of most of our equipment, service manuals are only issued to those qualified individuals who attend a formal Hasler authorized service training class. Customers who attempt to service their own equipment, even with the aid of a service manual, incur the risk of invalidating any maintenance agreement they may have in addition to damaging the equipment.

Q. How do I go about changing the year date on my postage meter?
A. Click here, Date Change, or contact us at 1-888-588-8145 and Customer Service Operators will assist you.

Q. How do you go about handling rate changes for my Hasler electronic scale?
A. Hasler offers "Rate Change Protection" for our customers for a fixed annual fee. If you have "Rate Change Protection" or if your scale is still under the 90-day warranty, Hasler automatically updates your scale with new rates. If you do not have "Rate Change Protection" we may or may not solicit the rate change depending upon the type of rate change and the customer. However, we notify all customers of the new rate structure, the cost, and the effective date. To obtain "Rate Change Protection" for your scale, contact us at 1-888-588-8145 and Customer Service Operators will assist you.